Refund & Cancellation Policy

Our Refund and Cancellation Policy is designed to maintain transparency and clarity for all customers using our services. Please review the following terms carefully:

Cancellation Policy

Customers can request a cancellation of their booking within 24 hours of placing the order.

Cancellation requests must be raised within this time frame to be considered valid.

Please note:

• Cancellation requests made after 24 hours of booking may not be accepted
• Once the shipment or consignment has been dispatched or is in transit, cancellation is not applicable

Cancellation Charges

In case of a valid cancellation request:

• A 10% cancellation charge will be applied on the total booking amount
• The remaining amount will be processed as per the refund policy

Refund Policy

For eligible cancellations, customers can request a refund by contacting customer support and providing the necessary booking details and proof.

• Refunds will be processed after verification of the request
• Applicable cancellation charges will be deducted before processing the refund
• The refund timeline may vary depending on the payment method and processing conditions

Important Notes

• Cancellation requests must be officially communicated through the designated support channel
• Refunds are only applicable for eligible cancellations as per the policy terms
• No refunds will be applicable once the service has been initiated or goods are in transit

This policy ensures a fair and transparent process for both customers and service operations.